Paw Palace
Clear, simple policies so you always know what to expect.
Check availability and make sure to submit the intake form.
Meet & greets are optional, and encouraged if your pet has special circumstances or you’d like extra peace of mind. There are two ways to meet:
At Paw Palace — a 30-minute to 1-hour visit to meet me and see the space. A card is required to book your time, and once your meet & greet is complete you’ll earn a $20 credit toward any service.
In your home — I come to you, from $40 depending on your location. The fee is confirmed before booking and credited toward your first confirmed paid booking.
Booking with Paw Palace is simple and personal. Here’s how it comes together from first message to confirmed care.
Reach out through our contact form with your dates, your pet, and the service you have in mind. It only takes a few minutes.
We recommend requesting care 1–2 weeks in advance. Last-minute requests are always welcome and accommodated whenever possible.
We'll confirm dates and details directly with you (after a meet & greet, if you've booked one). A booking isn't final until we've confirmed it on both sides.
A note on peak season: Holidays, long weekends, and school breaks fill up quickly. If you’re planning around one of these dates, reaching out early gives your pet the best chance at a spot.
Plans change — we understand. We simply ask for at least 24 hours’ notice to cancel or reschedule a confirmed booking. This gives us time to adjust and, when possible, offer the spot to another family.
Cancellations with less than 24 hours’ notice are charged 50% of the booking total. To cancel or reschedule, just send us a message through our contact form or email us at [email protected], and we’ll take care of the rest.
For clients who book with us directly, we’ll walk you through the accepted payment methods and timing when we confirm your dates and arrange care — so there are never any surprises.
If you book through our Rover profile, payment is handled securely through Rover’s own platform. Have a question about billing? Just ask — we’re happy to help.
The details you share through our contact form or by email are used for one thing: to respond to your inquiry and arrange care for your pet. That’s it.
We never sell or rent your information, and we don’t share it with anyone outside of what’s needed to care for your pet. If you’d ever like us to update or remove your details, reach out anytime at [email protected].
We’re always happy to talk things through. Reach out and we’ll help you find the right care for your pet.
Prefer email? Reach us at [email protected].